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Non-urgent advice: Practice Information - Important Notice Regarding Anima - Our Triage System

We understand that adapting to a different system can be challenging and we appreciate your patience as we all adjust to using Anima, our triage platform.

However, we are deeply concerned that our reception team have been receiving abusive telephone calls. While we recognise that change can sometimes be frustrating, we ask that all patients treat our staff with respect and courtesy. Our team is here to help and is simply carrying out their duties. Abusive behaviour will not be tolerated under any circumstances.

For patients without internet access, you can still call the surgery, and a member of our reception team will complete the Anima form with you over the phone.

For all others, we strongly encourage you to submit the Anima form online via our website for all appointment requests and administrative queries. If you are having difficulty accessing the form, please do not hesitate to call us. Members of our reception team are happy to assist you.

Thank you for your understanding and co-operation.