ONLINE REPEAT PRESCRIPTION ORDERING
Dispensary Telephone Number: 01359 253701
Coronavirus (COVID-19) – Update for patients
We are experiencing an extreme increase in workload following the coronavirus restrictions together with staff being off self-isolating – this clearly affects our ability to maintain our service. Please be patient with staff who are doing their very best.
In order for the team to take a break the surgery is closed between 1pm and 2pm.
In order to complete your orders please allow extra time when ordering where possible to enable our team to complete all requests. Dispensary telephone requests can now only be made from 9am to 1pm each day.
We are receiving very large numbers of requests for medication – much more than we would normally expect. Many requests are a long way ahead of their normal repeat date. Please DO NOT order medication too soon and please do not stockpile. We are unable to provide more than the normal month’s supply. Patients who are ordering too much or too early are putting the health of others at risk as this is affecting suppliers’ ability to provide adequate stocks for all.
Please do not ask for prescriptions that have not been prescribed for a long while. We can only provide your regular medication.
If you are able to order online it is much appreciated - our staff shortages mean that answering the phone to take medication requests will take them away from completing the orders.
We are endeavouring to restrict the number of patients visiting the surgery to minimise risk to other patients and the team. If you have an urgent problem you will be offered a telephone triage appointment with a doctor. They will determine if a face to face appointment is required and arrange if appropriate. Non urgent routine checks will be cancelled to minimise the chance of infection to yourself and others.
If you, or a member of your household, have symptoms of Coronavirus (COVID 19) such as a high temperature and a new persistent cough – please stay at home and manage your illness there. The household should remain in isolation for 14 days. If you are getting worse you should contact 111 – DO NOT COME TO THE SURGERY
Your support would be greatly appreciated at this difficult time.
We have enabled the prescription ordering module on our integrated online service so that our patients can access their medical records, book/cancel GP appointments and order repeat medications all from ONE system.
Our dispensing team will provide you with the details on how to use the new system. Please bring a piece of photo ID with you to enable us to confirm your identity when setting up your account. This is because the new system is directly linked to your medical record and the Practice must take necessary steps to ensure that access is being given to the correct person for data protection reasons.
Alternatively, you can download a copy of the form here along with the information leaflet and bring the application form along to the Practice with your ID when you next attend.
Online access application form
Patient Leaflet - Online Access
If you have registered with the new system, you can log in HERE
We require 48 hours notice for repeat prescriptions excluding Saturdays, Sundays or Bank Holidays and a 28 day supply is issued
Medicines are supplied from the surgery for patients living more than one mile from a pharmacy. We cannot make up prescriptions issued elsewhere except from a dentist or the hospital and then only for patients registered at the practice.
Payment must be cash or cheque backed by a cheque guarantee card.
We have a computerised prescribing system and your regular medication is printed on the slip given to you with your repeat medication. We require 48 hours notice for repeat prescriptions excluding Saturdays and Sundays and a 28 day supply is issued.
You can request a repeat directly from the website or present your repeat prescription side slip in person or by post. You can contact the Dispensary team on 01359 253701, however, they are unable to take calls between 12:30 - 2:30pm. Finally you may subscribe to the repeat prescribing scheme.
Sometimes you will be asked to see a doctor or nurse before any more repeat prescriptions are given. This is to ensure that the medication is still the right one for you. If you have difficulty collecting your medicines from the surgery we are able to leave your medication for collection at village pick up points in exceptional circumstances.