SURGERY CLOSURE FOR STAFF TRAINING
The surgery will be closed from 12.30pm on Wednesday 6th April for important clinical education and training purposes.
Emergency cover will be provided by the 111 Out of Hours Service who will be responsible for:
- Telephone triage
- Face-to-face appointments at Drovers House in Bury St Edmunds
Please telephone 111 if you need these services
Repeat prescription requests will not be dealt with during these times so please ensure sufficient notice is given to enable the surgery to provide these for you prior to the practice closure.
The surgery will be open as normal on Thursday 7th April at 8am.
Stanton Surgery Building Disruption – Friday 25th February to Monday 28th March
Thankfully we will be soon be entering the final phase of our surgery building works. The new extension is nearly finished and the last stage will include the refurbishment of the existing building which is likely to be complete at the end of March.
To enable this we do have to temporarily close the main entrance and reception area and move our dispensary. We will have a temporary reception and waiting space in the new extension accessed via the pathway to the right of the building and the dispensary will be in a temporary location to the left of the main entrance.
We would be grateful for your continued support during this time and ask that where possible you telephone the surgery rather than attend in person if possible. As we will have limited waiting space if you have an appointment please could you telephone to let us know when you arrive and wait in your car until we ask you to come into the building. Blood test appointments will continue to take place in the Health Centre building opposite the surgery. Repeat prescriptions can be ordered either online or via the telephone and where possible we would appreciate any additional time you can give to enable their preparation during this time when the dispensers will have very reduced resources.
On Friday 25th February we will be moving staff to their temporary and new locations and there might be some disruption on this day. For non-urgent issues we would be grateful if you could avoid contacting us on this Friday. The dispensary telephones will also be switched off from 1pm to enable the temporary move. The dispensary will be open on the Friday but if you are able to collect on an alternative day we would be most grateful.
We apologise for any disruption over this period and hope you will help support us during this time. We are very much looking forward to being able to open our fully completed new premises by the end of March. We know this will provide the much needed additional space we have been working towards for many years and will enable us to continue to provide the best possible care to our patients.
Appointments line: 01359 253700
Booking Online: The online booking system enables you to book an available appointment with the doctor of your choice at your convenience. Some additional appointments are released on the day for urgent same day appointment requests.
Should a suitable appointment not be available online please contact the surgery appointments line on 01359 253700 and a receptionist will endeavour to help you with your specific request.
Please note that at times of heavy demand, such as winter pressures or during holiday periods, you may have to wait a little longer for a routine non urgent appointment.
You can telephone at 8 am on the day you would like to be seen for an urgent available appointment. All genuinely medically urgent cases are seen on the same day, but not necessarily by the doctor of your choice. You are asked to confine your discussion to the urgent problem.
Appointments for blood tests need to be booked with the phlebotomist.
Emergencies: If you need attention in an emergency telephone 01359 251192.
Telephone Consultations: We are always happy to pre-book a telephone consultation with a doctor or nurse if you feel it is not necessary for you to attend the surgery but would like medical advice. Please inform the receptionist of your preference. The doctors are happy to talk to you on the telephone at other times as this can sometimes save having to make an appointment. However, the doctors are not interrupted during their surgeries so please try to telephone between 11.30 am and 1 pm or between 6 pm and 6.20 pm, when a doctor will usually be available to speak with you. If a doctor is not available at the time please be prepared to leave a message for them so that they can return your call.
For full details of the consultation times of all our consulting staff see the Practice Information Page 'Consulting Times'.